Placing an Order
Browse the Agamam Online catalog to make your purchase. Select the item you wish to order, enter the quantity you desire, and click on “Order”.
When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order. You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.
Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.
Payment Options
Agamam Online is set up to take immediate online orders through the following modes of payment:
Debit card, Credit card, UPI and Netbanking
Pricing Policy
The product prices listed are current and updated. However, these are subject to change without advance notice.
All prices on this web site are processed in Indian Rupees, and the prices are inclusive of all taxes.
All orders are acknowledged at current pricing. We will bill at the price in effect at the time of shipping.
Our products are liable for GST in India.
Payment Security
All transactions at Agamam are protected by SSL (Secure Sockets Layer). Any information you enter when transacting with Agamam is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendors, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
Shipping Policy
Purchases are shipped from our warehouse in Chennai, Tamil Nadu, by courier.
Order Deliveries Will Be Made Between Monday to Friday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number registered at time of placing the order.
Agamam is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to customer service within 24 hours of the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Returns & Refund Policy
Normally We do not encourage refunds or exchanges for personal care products due to hygiene concerns. However, we do offer replacements depending on a case-to-case basis, and it is always our endeavour to help our customers to the best of our ability.
If you claim leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 24 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.
Please write to us within 24 hours of receiving the product that you would like to exchange or refund at hello@agamam.co with the following details:
- Complaint Order Number
- Invoice number
- Details of your request or complaint
- Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request.
In case the product is not sealed/ leakage/ broken products – clear images or videos of the non-sealed/ leaking/ broken products, along with clear images or videos of spillage (if any), mono-carton and outer packaging images too. Please also send images to show the seal has been tampered with if that is the claim, along with the above.
Carton refers to the Agamam box/packaging the individual product comes in, while outer packaging refers to the larger box the entire order is shipped in. Images of both are required to process claims.
Once all the details are received, it will take our team 2-3 working days to respond to the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged.
All products to be exchanged must be sent back to us packed in the same packaging as they were received and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
- Address of dispatch
- Name & Address of the customer
- Order number
- Contents of the package
Once the package is received by our warehouse team, the exchange order will be processed within 2-3 Days. You will then be informed of the new consignment tracking details.
Agamam is not responsible for damage after delivery.
Returns are not possible in the following cases:
- Used products
- Return request is made outside the specified time frame.
- Products with tampered or missing serial numbers, including price tags & labels.
Damages due to neglect, improper usage or wrong application will not be covered under our Returns & Refund Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable
No cash refunds are permitted.
Cancellation policy
Orders once placed through our website cannot be cancelled, and no refunds will be made once an order has been successfully placed.